Shipping and Return Policy
Returning The Hot Yoga Dome
The Tiny Dome, The Compact Dome and The Home Dome can be returned within 30 days of receipt for a full refund.
To initiate a return, please contact us at heat@thehotyogadome.com and we will provide you with return instructions. The Dome and accessories must be returned in their original packaging within 30 days of delivery to be eligible for a refund. Please note that the customer is responsible for paying the return shipping cost to our warehouse in Utah which can cost up to $100.
Please tape the LED light remote to the LED adaptor, pack the Dome tightly in it's carry case and return it, with all accessories in their original packaging to the address provided in the return instructions.
Once the return is received in to our fulfilment center, it takes 5 business days for the refund to be processed and 3-5 business days for the refund to show in your account.
If your Hot Yoga Dome is returned in damaged condition, with missing parts, or otherwise has signs of abuse, The Hot Yoga Dome reserve the right to refuse a refund or to charge additional restocking fees, at The Hot Yoga Dome’s sole discretion.
Please ensure the Dome is cleaned before returning to us otherwise the cost of cleaning it will be deducted from your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as The Hot Yoga Studio Dome, Custom Products, refurbished/discounted Domes and special orders or personalized products. Please get in touch if you have questions or concerns about your specific item.
Cancellations
If you cancel your order before it ships we will issue a full refund.
Shipping Policy
The Hot Yoga Dome shall endeavour to deliver all parts of the order in accordance with the latest shipping estimates as listed on our website. Orders that are in stock will generally be shipped within 24 hours of order confirmation.
The following shipping rates are available within USA:
- Standard: 3 - 5 business days
- Priority: 2 business days
- Expedited: Next business day
Shipping rates for other locations are listed at checkout.
The Hot Yoga Dome cannot be held responsible for any delays in delivery date that are outside the Company’s direct control in relation to differing international Customs & Excise procedures and international freight.
COVID-19 Alert
The Hot Yoga Dome is not responsible for shipping delays caused by the ongoing global pandemic. The Hot Yoga Dome will endeavour to meet delivery estimates reported at the time of order.